FAQs

Frequently Asked Questions (FAQs)

Welcome to YNB &CO! We understand you may have questions, and we're here to help. Below are some common inquiries and their answers. If you don't find what you're looking for, feel free to reach out to our customer support team.

    1. What payment methods do you accept?

    • We accept several payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, and bank transfers.

    2. How can I track my order?

    • Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track your package through the shipping carrier's website.

    3. What is your return policy?

    • We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return it within 30 days for a full refund or exchange. Please refer to our Return Policy Page for more details.

    4. Do you offer international shipping?

    • Yes, we offer international shipping to select countries. Shipping fees and delivery times may vary depending on your location. You can enter your address at checkout to see the available shipping options and costs.

    5. How can I contact customer support?

    • If you have any questions or need assistance, our customer support team is here to help. You can reach us through our Contact Us Page.

    6. Are your products eco-friendly/sustainably sourced?

    • We are committed to sustainability and strive to offer products that are eco-friendly and sustainably sourced whenever possible. For specific product information, please refer to the product descriptions on our website.

    7. Can I modify or cancel my order after it has been placed?

    • Once an order has been placed, it may not be possible to modify or cancel it, as we aim to process orders quickly for prompt delivery. If you need to make changes or cancel your order, please contact us as soon as possible, and we will do our best to accommodate your request.

    8. Do you offer bulk or wholesale discounts?

    • Yes, we offer bulk and wholesale discounts on select products. Please contact our sales team at  for more information and pricing.

    9. How can I stay updated on new products and promotions?

    • To stay updated on new products, promotions, and exclusive offers, you can subscribe to our newsletter. Simply enter your email address in the signup form located on our website's homepage.